You can issue a full or partial refund up to 180 days after you receive a payment as long as its status is “Completed,” “Pending,” or “Cleared.”
Here’s how to refund a payment:
- Click Activity near the top of the page
- Click the payment you want to refund.
- Click Refund this payment.
- For “Refund amount,” enter the amount you want to refund, (you may have the option to refund a partial amount of the payment) and then click Continue.
- Review your information to make sure you entered the correct refund amount, and then click Issue Refund.
The refund is paid from your PayPal account balance. If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account.
You can only issue full refunds on personal payments.
Note:
If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account.
Click here to see more details on PayPal refunds.