This trouble shooting area can be useful to the clients who have an issue with the buffer and the streaming.
These are the minimum requirements for playback of Live streams and videos:
- 1.5 Megabits per second – Recommended for low quality
- 3 Megabits per second – Recommended for SD quality (480P with 600 kpbs bitrate)
- 5 Megabits per second – Recommended for HD quality (720P with 2500 kbps bitrate)
- 10 Megabits per second – Recommended for Ultra HD quality (1080P with 5000 kpbs bitrate)
Let’s look as some of the points of failure and see if we can get some information from the users and your front line team.
Once we have an idea of what may be the problem we can take the steps to correct in the system architecture and advancements or just educating the clients.
Here are the questions we have for them:
1) Your front line support (Administration who manages your Streaming platform installation) experiencing problems from the buffering?
- Below we need to know from your front line support and customers.
2) Using your system from: Corporate network / Home ?
3) Operating System on your PC – Win / Mac / Linux.
4) Speed test results http://www.speedtest.net/.
5) Adobe Version last updated for current browser at: http://get.adobe.com/flashplayer/.
6) If corporate network can they check with Admin Operations who manages your network router settings to see if port 1935 is blocked?
- Below we need to know from your front line support.
7) Login to your Server Statistics Administration area and check your FMS server to examine to see if your servers are “red lined” and hitting the ceiling in RAM or processing.
Note: On our testing lab we noticed that there are some playback issues on the MAC OS 10.10.3 and due to this we recommend upgrading your MAC to OS El Capitan 10.10.5
Important: On our testing lab we noticed that there are some antivirus programs (e.g.: Mcafee, Nod32) that are disconnecting the users from watching the Live stream due to some real-time protection while you are surfing the web (which will be interpreted by our software as a duplicate connection) and the user will be disconnected from watching the stream.