Having issues viewing videos

Question: Why does my uploaded video not play in the player?

Answer: Check if the time stamp is invalid

You will need to login into the administrator account, go to Videos Listing and edit the video that is not playing

Please notice that the time stamp on the video is 00:00:00.00 as you can see in the picture:

videos length settings

It appears that the meta-data on the video is corrupt

This is why we recommend you to encode the original file using the Monster Encoder service which will encode the videos without corrupting the metadata

When the file is uploaded, please check the video length from admin (as detailed above)