Question: Why does my uploaded video not play in the player?
Answer: Check if the time stamp is invalid
You will need to login into the administrator account, go to Videos Listing and edit the video that is not playing
Please notice that the time stamp on the video is 00:00:00.00 as you can see in the picture:
It appears that the meta-data on the video is corrupt
This is why we recommend you to encode the original file using the Monster Encoder service which will encode the videos without corrupting the metadata
When the file is uploaded, please check the video length from admin (as detailed above)