Mandatory details for reporting issues

When you are reporting an unexpected result with our software, please make sure you supply us each time all the following details:

  • The testing environment – the platform/website you are using.
  • The content in question – the name of the channel, video, radio channel, etc. you are having issues on.
  • Server RAM Utilization. See additional details in Cacti reports page.

 

Note: All these details are mandatory to be provided in the ticket where you report us the issue you are experiencing.