The users who have purchased a recurring transaction on Streaming Platform will have the option to change their billing information on their dashboard through the My Publishing Account page.
In order to edit and update their billing info, go to My Publishing Account, then the Subscriptions page:
1. Click the button here to update your billing info/
Depending on the payment method they used, the users will be able to:
- Update credit card details
- Update PayPal details
On this page we will explain how the Update Billing details page will look like when the payment was done using PayPal. See below the overlay window that will open:
As detailed in the overlay window, the PayPal account cannot be changed and if you wants to change the PayPal email address, then you will have to cancel the current subscription. After the subscription has ended, you can subscribe using a new PayPal email address.
If you want to change the Credit Card details that is attached to the PayPal account, then you will need to do that from the PayPal dashboard.