Your viewing experience depends on the quality of the content you are watching and also on the device you are using for watching Streaming platform channels or videos.
In this page, we will present some tips that can improve your viewing experience:
1. Have a good Internet connection. These are the minimum requirements for playback of Live streams and videos:
- 1.5 Megabits per second – Recommended for low quality (streams below 360P)
- 3 Megabits per second – Recommended for SD quality (480P with 600 kpbs bitrate)
- 5 Megabits per second – Recommended for HD quality (720P with 2500 kbps bitrate)
- 10 Megabits per second – Recommended for Ultra HD quality (1080P with 5000 kpbs bitrate)
If you’re watching our content from shared or public WI-FI networks you may experience viewing issue to troubleshoot. You can always check your Internet connection speed by performing a simple test.
Note: If you’re watching our content from a mobile device, try using a Wi-Fi connection rather than a 3G one.
2. Select the best video resolution from the Channel player page:
3. Have a modern PC or mobile device that allows you to watch High Definition content.
4. Keep all your browsers updated to the latest versions, and also make sure you are using the latest version of Adobe Flash Player.
Note: you can also install Adobe Flash Player on your mobile device.
5. Clear the cache and cookies in your browsers regularly as they may interfere with the playback quality of our channels.
6. Manage your Firewall settings, as they may block content from our website. You can manually open ports in windows Firewall.
If you have trouble watching Streaming platform content, check this manual page to find answers for some possible questions.
Note: There might be a delay between the live capture and the website video. The common delay is between 5 to 30 seconds (within 5 seconds when using HD Wave for streaming); this is due to the encoding and decoding process.