Question: I purchased a recurring subscription to a premium channel (or broadcasting package) and I don’t have access to the subscribed content. I checked the checkout page and the subscription is in pending authorization for more than 10 minutes. What is the status of my subscription?
Answer: Sometimes it may take just a few minutes, other times it can take up to a few hours for a transaction to be approved. You will be informed by email after the transaction has been approved.
Question: I purchased a recurring subscription to a premium channel (or broadcasting package) and I don’t have the access to the subscribed content. I checked the checkout page and the subscription is in pending authorization for 5 days. I checked with PayPal and the money was withdrawn from the account. Can you please tell me what is the status of my subscription?
Answer: You will need to contact the website administrator, since there is an issue into the PayPal configuration. This is because the user did not set his or her IPN correctly on his PayPal account.